Core Principles of Effective Conversation Design
Always give concise, clear responses that guide the customer. Avoid overly long blocks of text on WhatsApp, because most users read on a phone screen while on the move.
Offering Concrete Options to Customers
Help customers make decisions by presenting directed choices, such as 'Would you like to check the catalog, your order status, or consult with our staff?'
Routine Evaluation and Refinement
Review the logs of questions the AI has not been able to answer optimally to keep enriching your business's knowledge base every week.
Frequently Asked Questions
Do I need programming skills to design an AI workflow?
Not always. The core concept is a deep understanding of your customers' common questions, which is then translated into AI prompt guidance.
How do I test an AI workflow before launching it?
You can try the conversation flow directly in a trial session on a MauKirim gateway number.
Ready to Set Up a WhatsApp Gateway for Your Business?
Start without providing your own SIM card. MauKirim's team at PT Cipta Dua Saudara can discuss your system integration.