When Should AI Hand a Conversation Over to a Human?
Although AI is very fast at answering common questions, situations such as complaints about damaged goods, emergency cancellations, or negotiations for major partnerships require human judgment and empathy. Human handoff detects these signs automatically.
Customers Don't Have to Repeat Their Story
The most frustrating thing for consumers is being transferred to a human staff member and having to retell the problem from scratch. MauKirim's system includes a summary of the previous AI conversation directly in your human agent's dashboard.
Automatic Notification to the Relevant Team
As soon as a customer asks to speak with a staff member, the system sends an instant notification to your team's internal application so an agent can take over the conversation within seconds.
Frequently Asked Questions
How is human handoff triggered?
It can be triggered by specific keywords (such as 'talk to an admin'), a customer sentiment detected as disappointed, or a direct request from the customer.
Can the AI become active again after a staff member finishes serving?
Yes. A human agent can mark the session as complete and return handling of subsequent conversations to the AI assistant.
Ready to Set Up a WhatsApp Gateway for Your Business?
Start without providing your own SIM card. MauKirim's team at PT Cipta Dua Saudara can discuss your system integration.